Customer service

Place of agreement & payment

All agreements are deemed to have been concluded at the registered office of Deprez nv, where all invoices are also payable.

Advances

Deprez nv may ask its customers to pay an advance.

Price adjustments for professional customers

Deprez nv reserves the right to adjust prices for professional customers in the event of a substantial increase in fixed and/or variable costs (such as raw materials, fuel, wages, etc.).

Payment terms

• Webshop orders
  
  All purchases via the webshop serve to be paid in cash and in full at the time of ordering. Processing of the order only starts after receipt of payment.

• Professional clients (with prior approval)
  
  For professional customers to whom Deprez nv has expressly granted payment terms, the following applies:
  Invoices must be paid within 30 calendar days after receipt.
  Advance invoices must be submitted within 7 days be paid upon receipt.
  
  

Late payment

In case of late payment all outstanding claims immediately due and payable, without further notice of default. By operation of law and without notice, the following is then due:

• 1% interest per month from the due date
• One lump sum compensation of 12% of the outstanding invoice amount, with a minimum of €50

This applies without prejudice to the right of Deprez nv to prove and claim additional damage, as well as the right to terminate the agreement. If Deprez nv fails, the customer is entitled to a similar compensation.

Liability for payment

The customer always remains jointly and severally liable for the full payment of Deprez nv's invoices, even when the invoice is drawn up on request in the name of a third party.

Suspension in case of non-payment

In the event of late payment of outstanding debts, Deprez nv has the right to: to suspend all deliveries and services, regardless of whether the debts relate to the goods or services whose delivery is suspended.